FAQ

 

Where are you based?

We are Indian-made and from Kerala, specifically in Malappuram, India.

What customization options are available?

We offer customization in color, feeding length, and size to tailor the product according to your preferences. Once we receive your size measurements, we meticulously craft the product to ensure a perfect fit.
 

What sizes do you offer?
We offer a wide range of sizes to accommodate various body types. Please refer to our size chart on the product page to find your perfect fit. If you have specific size inquiries, we are providing customization.

Can I exchange or return my order?         Due to our policy, we do not offer exchanges or returns for products that are disliked, have minimal color variations, or for size issues from the customer’s end, etc. Please choose carefully before completing your purchase. Please read our policies.

 How do I care for my garments?
Care instructions can be found on the labels of each item. Generally, we recommend gentle washing, air drying, and avoiding harsh detergents to maintain the quality of your clothing.

Do you offer international shipping?
No, currently we offer All india shipping only! Shipping rates and delivery times may vary based on your location. Please check our shipping policy for more details.

What payment methods do you accept?
We accept various payment methods, including credit/debit cards and online payment gateways. Please note that we do not offer cash on delivery (COD).

How can I track my order?
Once your order is shipped, you will receive a confirmation email or a instagram message with a tracking number. You can use this number to track your shipment .

Can I cancel my order?
Cancellation not available after placement of order.

Do you have a physical store?
Currently, we operate online only. You can browse our collections and place orders directly through our website.

How can I contact customer service?
You can reach our customer service team at modesttrouvaille@gmail.com . We are here to help you with any questions or concerns!

How many days will it take for my order to be delivered?

The order usually takes 2-5 weeks as it’s customized products. Ready stocks will be deliver within 7-10 days.  however for some pin codes it might take a little more time.

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