Product & Shipping Policy

Welcome to Trouvaille Couture!

About Us:
We are a Kerala-based company established in 2020, With a focus on quality and affordable prices. While we strive for perfection, we understand that preferences may vary, hence we have formulated the following policies to ensure fairness to all our customers.

Shipping Policy

Processing Time: Orders are made to order, so each product has a different dispatch time, which we mention on each product page for better understanding. This allows you to plan and confirm your order accordingly. Mostly 2-5 weeks .
Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method.
International Shipping: We will give updation about international orders through our instagram page.
Shipping Rates: Shipping rates are calculated by weight and shipping method. You can view the shipping cost during checkout before finalizing your order.
Tracking Information: Once your order is shipped, you’ll receive a tracking number via email or SMS.
Delivery Assistance: If you encounter any issues with your delivery, such as delays or lost packages, contact our customer support at [moretrouvaille@gmail.com] for assistance.
Shipping Restrictions: Certain items may have international shipping restrictions due to customs regulations.
Sometimes there will be delay due to courier issues beyond the estimated delivery time .
We are not responsible for delays caused by the courier service once the package has been handed over for delivery.

Policy Updates: We reserve the right to update our shipping policy. Any changes will be posted on this page.

Lost or stolen packages

We are not responsible for lost or stolen packages once the tracking information indicates that the package has been delivered. If your package is lost or stolen, please contact the carrier for assistance.

Return Policy

- Damaged or defective items must be reported within 24 hours of delivery to be eligible for a exchange. We will provide instructions for returning the product using courier service.
- For sizing issues from our part, customers can request a replacement in the desired size within 24 hours of receiving the product. Customers are responsible for covering the size exchange shipping.
- Return or exchange not available in the case of size issues happened from customer side.
- Products must be returned in their original condition, unused, and unworn, with intact tags for eligibility.
- Returns for damaged products will be arranged by us, with us covering the courier charges.

Quality Assurance:

- In cases of damage during transit, please inform us promptly for a replacement.

Refund Process:

Please note that we do not offer exchanges or returns for the following reasons:

Dislike of the product
Minimal color variations, which may occur due to differences in display settings
Size issues that arise from the customer’s end
Damages that occur after delivery due to customer handling
complaints without proper opening video.

We encourage you to carefully review product descriptions and size charts before making a purchase.

- Refund requests due to delivery delays will not be accepted if the package has been dispatched on time and is in transit.
- If an order is lost or damaged in transit, we will work with the courier to resolve the issue and provide options, which may include a replacement, depending on the situation.

Additional Notes:

- Colors may appear slightly different due to screen settings and display variations.
- Customers are advised to verify the size chart before placing an order to avoid issues with exchanges.
Exchange or return options do not apply to customized items. Free alteration may be provided if possible; otherwise, no exchange or return is allowed.

Cancellation.

- There is no option to cancel an order after it has been dispatched/processed. Our made-to-order process ensures sustainable production by avoiding mass production and minimizing waste.

We do not offer cash on delivery as a payment option.